Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") govern access to and use of BobaQueue — the dashboard, onboarding, TV board, and staff pages reachable from bobaqueue.com — operated by BobaQueue ("we," "us"). By creating an account or using the service, the business creating that account ("you," "your shop") agrees to these Terms.

These Terms are an agreement between BobaQueue and your shop. They are not an agreement with your shop's customers — the people who order a drink at your counter never create a BobaQueue account and are never asked to agree to anything here. What we do with their information is described in our Privacy Policy, not this document.

2. What BobaQueue is (and isn't)

BobaQueue shows your shop's own order queue — names, order numbers, and status — on a screen near pickup, and gives your staff a simple way to mark drinks ready. It is a display layer that sits beside your register, not a replacement for it.

• BobaQueue is not a point-of-sale system or a kitchen display system.
• BobaQueue is not a payment processor. We do not process, store, or have access to your customers' payment card numbers at any point.
• BobaQueue reads your orders from Square, using a read-only connection, or from what your staff type in directly if you don't use Square.

3. Your account

You need an account to use BobaQueue, created with an email and password or through Google or Apple sign-in. You're responsible for keeping your login, any staff invite links, and any TV pairing codes confidential, and for everything that happens under your account. Tell us right away at hello@bobaqueue.com if you believe your account or a paired device has been compromised.

4. Free trial, pricing, and billing

• BobaQueue is billed at $30 per month, per location, through our payment processor, Stripe.
• New accounts get a 30-day free trial. No credit card is required to start it.
• If you haven't added a payment method by the end of the trial — or a later payment fails and isn't resolved — your account is paused, not canceled. Your board and TVs stop showing live orders, but your shop's setup and Square connection are kept. Adding or fixing a payment method resumes the same subscription where it left off.
• We don't put billing problems on the screen above your counter. Owners and staff see a private notice with a link to fix payment; a paused TV shows a neutral, branded message with no billing detail on it.
• We may change prices on notice for future billing periods; a change won't apply retroactively to a period you've already paid for.

5. Your Square connection

Connecting Square is optional, and useful — most shops use it so orders appear automatically. If you connect it, you're representing that you have the right to do so for your business's Square account. Anything about payments, refunds, or your point-of-sale operation stays entirely between you and Square (Block, Inc.), under your own agreement with them. BobaQueue only reads order, item, and merchant-profile information; we never request the ability to process payments or view financial details through that connection.

6. Your customers' information on the board

Your board can show a customer's first name, last initial, order number, and drink items to anyone who can see the screen — that's the point of the product. You're responsible for:

• having the right, under your own business practices and applicable law, to display that information publicly at your location;
• choosing a board style that fits your comfort level — a number-only board is available if you'd rather not show any customer name at all;
• your own relationship with your customers, including anything you tell them (or don't) about how their pickup information is shown.

Our Privacy Policy describes exactly what we store on your behalf and for how long. We act on your instructions, as the operator of your account, for that data.

7. Acceptable use

You agree not to:

• use BobaQueue for anything unlawful, or in a way that infringes someone else's rights;
• attempt to access another shop's account, board, or data;
• interfere with or disrupt the service, or probe it for vulnerabilities without our permission;
• resell or provide the service to others as your own product;
• misrepresent your affiliation with BobaQueue, Square, or Stripe.

8. Service availability

We build BobaQueue to recover on its own from power cuts, reboots, and dropped connections, and we monitor the production service. That said, we do not currently offer a service level agreement or an uptime guarantee. The service is provided on an "as available" basis, and we don't promise it will be uninterrupted, error-free, or available at all times.

9. Intellectual property

BobaQueue and its software, design, and branding are ours. You keep all rights to your own shop name, logo, and content. Using BobaQueue gives you a limited right to use the service for your own business while your subscription is active — nothing more.

10. Termination

You can cancel anytime. Your board turns off, there's no export to chase, and your Square account itself is untouched. Canceling does not automatically delete your account data — see the Privacy Policy for exactly what that means today and what we intend to build.

We may suspend or terminate your account for breach of these Terms, for non-payment beyond the pause described above, or for unlawful use of the service.

11. Disclaimer of warranties

BobaQueue is provided "as is" and "as available," without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

12. Limitation of liability

To the fullest extent permitted by law, BobaQueue will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits or lost data, arising from your use of the service. Our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim arose.

13. Indemnification

You agree to defend and hold BobaQueue harmless from claims arising out of your misuse of the service, your violation of these Terms, or your display of customer information in violation of applicable law.

14. Governing law

[PLACEHOLDER — governing law and jurisdiction not yet set. Tien: choose the state/country whose law governs these Terms, and where disputes will be resolved, before this page is treated as final.]

15. Changes to these terms

We may update these Terms as the product changes. We'll update the date at the top when we do. Continued use of the service after a change means you accept the update.

16. General

These Terms, together with the Privacy Policy, are the entire agreement between you and BobaQueue about the service. If any part of these Terms is found unenforceable, the rest stays in effect. You may not assign your account without our consent; we may assign these Terms as part of a merger, acquisition, or sale of the business.

Contact us

Questions about these Terms: hello@bobaqueue.com.

Square is a trademark of Block, Inc. Stripe is a trademark of Stripe, Inc. BobaQueue is an independent product and is not affiliated with or endorsed by either company.